RETURNS AND EXCHANGE POLICY
In the unlikely event that your item is incorrect, faulty or damaged on arrival, Phone Shak must be notified within 7 working days via email address provided below. Claims outside this period will not be accepted. Please message us to organise the item’s return and we will then either replace it or issue a full refund immediately (details of how to do this at the end).
Phone Shak Policy
At Phone Shak, we want you to be happy with every purchase you make from us. We pride ourselves on the high quality of our products and our customer service.
Occasionally though, we know you may want to return items because it isn’t what you expected, or you have simply changed your mind. For this reason, Phone Shak offers the option to cancel and return the item within 7 working days from the day on which the item is delivered. This applies to all of our products. To cancel your purchase within the seven-working-day cooling-off period, please message us via email address provided at the end.
Once we have acknowledged the return please then package the item securely in the original packaging and send it to us within a maximum 30 days following the date that the item was delivered to you. On receipt of the returned item we will assess it and the money will be refunded. In this instance Phone Shak will refund the price paid for the item, additional services where requested by the customer (such as express delivery) will be excluded. We will not however refund the cost of the return postage. We would recommend you send items Recorded when returning them, as we are not responsible if the item is lost or damaged in the return post.
When returning an item, please ensure you contact us via email address provided below. This should include your full name, email address, delivery address, original order reference number and reason for return. Please exercise reasonable care and suitable cover when returning items as we are not responsible if the item is lost or damaged in the return post. If your item doesn’t arrive back to us we cannot refund you.
Any products returned will be assessed by our Quality Assurance department before any action is taken. If we find no fault with the item(s) then no refund will be issued and we reserve the right to charge a 20% handling fee, or minimum of £10 whichever is greater, plus recover any delivery charges incurred. If an item is faulty, we reserve the right to repair or replace. If this is not possible, a credit will be issued.